"A society of people who are responsible for their own health and able to gather or grow their own medicines is a hard society to rule." --from This Is Anarcho-Herbalism

All text on this site copyright Alchemy Works, 2001-2007 ITYOTL [In the year of their lord]. No reproduction in whole or in part without permission.

Payment          

For US orders
Online: You can pay by credit card ( ) or Paypal (which now accepts many foreign currencies). You don't need a Paypal account anymore to use Paypal. Top
By Phone: You can use your card to order by phone by calling (607)737-9250 between 10-6 Eastern Time Monday through Thursday, 10-3 on Friday.
By mail: You can mail in payment by money order, check, or cash (US dollars). You can use the shopping cart and print out a copy of your order or just write it out by hand and mail it in with payment to Alchemy Works, 643 Newtown St., Elmira, NY 14904.  Always mail in something indicating your order and address with your payment; otherwise, there is no way for me to know what you want and where to send it.  Checks must clear before product is shipped.  Returned checks result in a $25.00 fee plus the cost of collecting that fee. Top
For international orders:
Online: Yes, I do ship internationally, by air mail (there is no tracking information, although I do obtain proof of mailing). You can use a credit card with our shopping cart or Paypal, which now accepts international cards. If you are using a card issued by a non-US bank, please be prepared to provide the name and customer service phone number of the issuing bank. Sorry for the trouble! No sales or shipping to Haiti, Malaysia, Nigeria, Singapore, or "West Africa."
By mail: If you are in another country and would like to mail in an order, you can send US dollars in cash, but use registered mail if you are concerned about it getting here. I am sorry, but because of bank charges of between $5.00-$25.00, I can't accept ANY foreign checks or money orders whether they are in US dollars or not, and no foreign cash. THIS INCLUDES CANADA--sorry, guys, but as much as we would like it, you are not part of the US.:)  If you send in a foreign money order or check in US dollars anyhow, the fees will be deducted from it. Top

Canceling an order: Please notify me by email or phone to cancel an order. If it has already been mailed out, it cannot be canceled. Top

Shipping

Domestic Shipping: Because I create and package so much of my merchandise myself instead of buying it readymade like most shops, it can take me 2-3 weeks to process an order. If you need an order sooner, call me at (607)737-9250 and let me know, and I will do my best to accommodate you. There are two shipping rates, so please be careful when choosing. All herbs and supplies sent to US addresses go Priority Mail, which takes 2-3 business days once it hits the post office. If an order is for seed packets only, it goes by the less expensive and slower air mail in the US, and it is a flat rate of $3.50, regardless of how many packets you order. All domestic orders must include a delivery confirmation. This provides a primitive sort of tracking and means the carrier has to either give it to someone in person or put it in what the Post Office considers a "secure location." Unfortunately, because of the widespread use of overnight shipping for fraud, I don't do it anymore, and after being stiffed three times in a row for COD shipping charges, I no longer send COD. Shipping prices include the cost of the packaging materials and an hourly wage for the work involved; it is not restricted to the cost of the postage. I have worked hard to ensure that I use biodegradable materials as much as possible. Right now, I am using cardboard shippers with paper tape; packing is usually kraft paper and paper tape or pure latex rubber band. I do sometimes incorporate non-biodegradable packing materials that I myself receive (like the despised styrofoam peanuts). The shipping labels are some composite, and I will be trying to switch over to plain paper. Orders are printed on 100% recycled paper. Top
International shipping: Orders go by Air Mail (Global Priority Mail is no longer feasible for inexpensive items like seeds, as it starts at $11.00 now!). There is no tracking available on international orders, although I do obtain proof of mailing for the credit card companies. I am sorry, but I can't refund your money if your order is lost or seized or even if it is returned to me by your Customs department, since by that time, it has usually sat around in a warehouse for a month and is no longer in saleable condition. I have to put a Customs form on all packages (which reads "horticultural seeds" for seed orders). Please note that orders shipped to Australia and New Zealand are highly subject to seizure. Recently, a seed order was seized by Canadian Customs for not having a phytosanitary certificate, but that is not the norm, although it does typically take 2 weeks for an order to make it through Canadian Customs, especially out west. Also, Canada prohibits the sale of a number of different dried herbs that are legal to buy and sell in the US. In some countries, like the UK & Canada, you have a pay a duty on imported goods; I usually indicate a value of $3.00 for all international purchases unless insurance is required, in which case the actual retail cost is indicated. Because of problems with credit card fraud and/or unreliable postal systems, I can't ship to Malaysia, Haiti, Singapore, Indonesia, Nigeria, Poland, or "West Africa." Top

Other Info

Back Orders: If I am out of an item, you will not be charged for it, and it will not be sent later (backordered) unless you agree beforehand. I try to keep up with what is out of stock and delete the purchase button when I am out of something, but I also now notify people when something comes in that they want if they let me know. You'll see "click here to be notified" on those web pages. Top 

Refund Policy: If anything you buy from Alchemy Works is problematic, let me know by email or by calling me at (607)737-9250, 10-6 pm ET M-Th, 10-3 pm ET F (closed weekends), and we will work things out.  I will refund you for items if they are returned with my authorization. However, as is the norm in the trade, I cannot accept any returns on oils, and I cannot give a refund to someone who just sends things back. Top

Special Orders:  If you are looking for a custom oil or incense, let me know. Likewise, if you need seeds, herbs, resins, essential oils, or waxes that I do not carry, let me know by email or phone at (607)737-9250 10-6 pm ET M-Th, 10-3 pm ET F (closed weekends).  I will try to find what you need and give you a price quote on it with no obligation on your part.  I can get many essential oils and waxes in small amounts or bulk. Top

Wholesale:  I do not offer wholesale. Top

Samples: Most items are priced reasonably and come in 1 oz amounts, so free samples are not generally available, and right now I am not well set up even for pay samples. Freebies are often included in orders over $40. If you are ordering over $40 and would like to try something, make a note of it in the box on the order form, and I'll do my best to accommodate your request.

Catalog:  There is no catalog. It was just too time-consuming for me to keep it going. I am trying to condense much of the info on the site about some of the witching plants into a book entitled "Growing the Witching Herbs." If you would like to be notified when the book is completed, please click here.  Top

Privacy & Security: I will never sell or give away your personal information. You will not receive any unsolicited mailings or be signed up for any lists unless you expressly ask (double opt-in newsletter). Your credit card number is stored briefly on a secure server run by one of the largest credit card processors in the world and is then deleted; using a credit card online is safer than using it in a restaurant or department store. Orders read "Alchemy Works" on the outside, no pentagrams or such like. Information about an order cannot be given out to anyone except the individual who placed the order. The shopping cart uses cookies to keep track of what is in it so that you don't have to refill it if you leave the site and come back later. It does not track your movements in any way. Top

Alchemy Works is not connected in any way with Naturens******, which stole a page off my site,  but if you came from there, then as the Dutch say, Welkom!